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Case Studies

Our case studies show just a snippet of the way we have helped other organisations in the past and some of these we still work with even today because of the great relationships we have built.  

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We are immensely proud of the journey all our clients have been on with us and will be forever grateful to have worked with them. 

Three ISO standards. Six months. Zero non-conformities.

The Challenge

  • An SME in a high-risk sector, losing ground to competitors who already held ISO certification

  • Needed certification to compete for Tier 1 work without disrupting the business
     

What We Did

  • Gap analysis against ISO 9001, 14001 and 45001

  • Developed the existing management system rather than replacing it

  • Integrated quality, environment and H&S into day-to-day operations

  • Trained and consulted employees throughout

  • Regular progress reporting to the board

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The Results

  • UKAS-accredited certification to all three standards in 2024

  • Achieved in around six months

  • Zero non-conformities

  • Tier 1 contracts won

  • The business went on to grow turnover from £25m to £40m

  • Fewer incidents and stronger staff engagement

  • Further investment in the SHEQ team

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In Their Words

“I have worked with Mel for years, and her approach to risk management and making safety work has proven invaluable.”

- Managing Director, Facades 

ISO 9001 in three months, then handed over in-house.

The Challenge

  • Client expectations were shifting towards certified quality management

  • Limited resources and no previous ISO experience

  • A demanding industry landscape

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What We Did

  • Gap analysis against ISO 9001

  • Developed the existing management system to meet the standard

  • Upskilled a member of staff to manage ISO 9001 in-house

  • Provided guidance and support through to certification

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The Results

  • UKAS-accredited ISO 9001 certification in 2024

  • Achieved in three months

  • Zero non-conformities

  • Wider tender opportunities with main contractors

  • ISO 9001 now managed fully in-house, with the client equipped to maintain certification independently

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In Their Words

“I’ve worked with Mel for many years now, so we knew she was the right choice to support the business. Her transparent, straight-talking approach means we get the guidance we need when it’s needed.”
- Managing Director, Cladding 

ISO 45001 built into a cloud platform, with automation at its core.

The Challenge

  • An established business with a less established H&S management system

  • Moving to a new cloud-based platform (Monday.com) across the business

  • Needed structure, clear accountability and a system that fitted the platform
     

What We Did

  • Built a bespoke ISO 45001 management system within Monday.com

  • Learned the platform to integrate H&S alongside wider business systems

  • Automated tracking, monitoring and allocation of responsibilities

  • Set up controlled third-party access for clients and stakeholders
     

The Results

  • UKAS-accredited ISO 45001 certification in 2024

  • Achieved in nine months

  • Zero non-conformities

  • Automation delivering efficiency and structure across around 40 employees

  • Clear accountability, with responsibilities allocated and tracked

  • Able to win work directly with clients and operate as Principal Contractor, not just as a subcontractor

  • Retained support for continual improvement
     

In Their Words

“Melissa’s passion, dedication, realism and commitment have not only enhanced our safety standards but also fostered a culture of safety and well-being among our team.”
- Finance Director, Industrial Roofing 

Adding ISO 14001 and 45001 to an established ISO 9001, with zero non-conformities.

The Challenge

  • An existing ISO 9001 system needed to expand into environment and H&S

  • A fast-paced, single-site operation with around 40 employees across two shift patterns

  • High client expectations

  • Employee consultation needed strengthening
     

What We Did

  • Gap analysis to identify strengths and priorities

  • Built an integrated management system on the ISO 9001 foundations

  • Introduced cloud-based sharing so both shifts could be involved

  • Restructured the system and integrated it at board level

  • Improved feedback and consultation routes for employees
     

The Results

  • UKAS-accredited ISO 14001 and ISO 45001 certification in 2024

  • Achieved in nine months

  • Zero non-conformities

  • EcoVadis sustainability rating retained, with a Bronze medal

  • Stronger employee feedback, clearer structure and board-level ownership

  • Retained client for ongoing support
     

In Their Words

“Melissa has been instrumental in our success. We enjoy working with her and will continue to do so.”
- Business Development Director, Metal Recycling

A gap analysis and strategy that let the client certify with their own resources.

The Challenge

  • A growing business of 15 employees with limited resources

  • Increasing regulatory and other obligations

  • Needed an ISO strategy that could grow with the business and be delivered in-house
     

What We Did

  • Gap analysis against ISO 9001, 14001 and 45001, with business growth in mind

  • Workshops with the senior team on the standards and on managing change and growth

  • Identified one central contact to lead all three disciplines in-house
     

The Results

  • Went on to achieve ISO 9001, 14001 and 45001 certification

  • A clear strategy owned by the senior team

  • In-house capability, with no ongoing consultancy dependency
     

In Their Words

“Mel was a fountain of knowledge when it came to us developing a strategy to gain ISO certification. The gap analysis gave us what we needed to progress with our in-house resources to work towards certification.”
- CEO, Fire Engineering 

A golden thread platform for three higher-risk buildings.

The Challenge

  • Managing building safety information for higher-risk buildings as defined under the Building Safety Act

  • Heavy admin load, no suitable platform, and limited time and resources

  • Multiple stakeholders needing the right information at the right time
     

What We Did

  • Designed and built a SharePoint platform (structure, permissions and access) for one site with three higher-risk buildings

  • Permission-based access so workers, contractors, managers and residents’ representatives each see only what’s relevant to them

  • Ongoing management of building safety information for over 12 months
     

The Results

  • A digital golden thread of building safety information, accessible to the right people

  • Time saved on admin and communications

  • Correct, up-to-date information shared with the relevant parties

  • Retained client for ongoing management
     

In Their Words

“Melissa has been fantastic and a great source of structure for a wide range of stakeholders, and an integral part of the team.”
- Technical Director, Construction Consultancy

From stretched to strategic: regaining balance and direction.

The Challenge

  • Work-life balance under pressure from running the business

  • Needed space to step back and set a clear personal and business direction
     

What We Did

  • Six one-hour coaching sessions (self-funded)

  • A reflective, challenging coaching space

  • Used the OSKAR solution-focused model to build on what was already working
     

The Results

  • Stepped back from day-to-day H&S

  • Improved procedures and operational control on safety matters

  • A clear strategy for personal direction

  • Greater self-awareness and clarity
     

In Their Words

“Melissa has been essential to me as my coach and has given me the space to reflect. She has challenged me appropriately, and I now understand myself better and have better clarity on direction.”
- Company Director, Construction

Structure, not confidence: balancing a demanding role with a growing business.

The Challenge

  • Balancing a high-pressure main role with a growing side business

  • Needed structure and a clear direction for both
     

What We Did

  • Six one-hour coaching sessions (self-funded)

  • Used the STEPPA model to move from clarifying goals to committed action

  • Acted as a thinking partner to structure priorities
     

The Results

  • Realised the barrier wasn’t confidence but a lack of structure, which shifted how they approached both roles

  • A clear direction and strategy for work and the business

  • Practical structure for managing time, energy and priorities

  • Better management of their own expectations
     

In Their Words

“Melissa has really helped me find clarity in my purpose, my goals and how to manage myself moving forward. I didn’t lack confidence; I lacked structure, and having a thinking partner made a huge difference to me.”
- Director, Beauty Industry

Finding your feet after promotion: from new in role to setting strategy.

The Challenge

  • Newly promoted into a senior strategic role

  • Finding their feet while facing immediate challenges

  • Little protected time to think, alongside high-level demands
     

What We Did

  • Six 90-minute coaching sessions (self-funded)

  • Used the FUEL model and an engagement matrix

  • Protected, committed time to explore thinking and approach
     

The Results

  • Confidence in the new role

  • Able to challenge existing strategy constructively

  • Able to set strategy with confidence
     

In Their Words

“Melissa gave me the space to explore thoughts and feelings that I ordinarily would not get as a working parent in a high-level, high-pressure role. Having the time committed to coaching made a real difference to my approach.”
- Strategist, Public Sector

Developing a senior H&S leader beyond technical competence.

The Challenge

  • Stepping up into a new senior role

  • The organisation wanted to develop the individual beyond technical competence
     

What We Did

  • Twelve one-hour sessions combining coaching and mentoring

  • Used the GROW, CLEAR and FUEL models, matched to stage and need

  • Focused on clarity of thinking and simplifying complex issues
     

The Results

  • For the individual: established in the new role, with all objectives set by the business met

  • For the organisation: a dedicated, capable leader at senior level
     

In Their Words

Coachee: “Melissa helped me see things more clearly, as I have a tendency to overcomplicate.”

Employer: “The process has been good for the business, because developing individuals beyond technical competencies matters.”

- Finance Director, Construction

Leading behavioural safety from the top: 12 senior leaders. Rated 8.9/10.

The Challenge

  • The Building Safety Act regime made behaviours an explicit part of individual competence

  • The business wanted its directors and managers to lead a stronger behavioural safety culture
     

What We Did

  • In-person Leadership and Management in Construction training for 12 directors and managers

  • People skills, attitudes, safety-critical behaviours, individual impact on safety, and constructive challenge

  • Focused on building a culture where behavioural safety is discussed and owned
     

The Results 

  • Average delegate score of 8.9 out of 10

  • Culture survey scores up 23 percentage points

  • Near-miss reporting tripled

  • Quarterly consultation meetings, with feedback received at every meeting

  • Staff retention up 10 percentage points

  • Leaders challenging each other constructively and talking openly about safety
     

In Their Words

“Mel has been a source of knowledge in developing our senior leaders and has made a real difference, not only during the training session but beyond, and throughout the organisation since.”

SHEQ Director, Construction

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